Shipping & Handling

SHIPPING & HANDLING

SHIPPING INFO

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 4-25 business days from the date that it is placed.

Please kindly noted,   Delivery Time= Processing Time + Shipping Time

VERIFICATION

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

PROCESSING TIME

It normally takes 3-7 days for us to process your order.  Please note that this does not include holidays and weekends.

 

SHIPPING  TIME

 
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 21 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

It  takes about 8-25 days to arrive using Standard Shipping. Here are the variants of shipping time according to different countries

USA, Australia, Canada, Europe:
8-25 business days (standard shipping)

South & Central America: 
55 business days (standard shipping) 

Brazil:
60 business days (standard shipping) 

Middle East:
20-35 business days (standard shipping) 

Asia: about 3-15 business days

Other Countries: about 20 days

 

Pumapat home partners with international shipping companies like DHL, USPS, FedEX, EMS to offer our three shipping methors: Flat Rate Shipping ( Free shipping), E-package shipping

* Please note some of shipping provides half way tracking, you can only track the package when it arrives to destination countries.
    *Please note that these are estimated delivery times only, therefore Pumapat is not guaranteeing delivery dates.

     

    Tracking website: 17track.net

    Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

    Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

    Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

    There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability


      Order Tracking

      A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

      Taxes & Duties

      Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

      Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Pumapat home. For further details of charges, please contact your local customs office.

      Customs & Regulations

      You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

      Foreign Transaction Fees

      If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

      Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Credit Card at the checkout page.